Privacy Policy

Who We Are

Oliver Fire Solutions provides fire safety and evacuation services from Shropshire, United Kingdom.

For privacy enquiries, contact: info@oliverfiresolutions.co.uk.

Information We Collect

When you use our contact form, email us, or make an enquiry, we may collect:

• Your name
• Email address
• Phone number
• Service requested
• Information you include in your message
• Business, venue, event, or premises information relevant to your enquiry

Our web host may also process basic technical information such as IP address, browser type, pages visited, and server log data for security and service operation.

How We Use Your Information

We use personal information to:

• Respond to enquiries
• Provide quotes and service information
• Arrange bookings and deliver services
• Maintain business, insurance, accounting, and safety records
• Comply with legal obligations
• Protect our business, staff, clients, and website from misuse or security issues

Lawful Bases

Depending on the context, we rely on one or more lawful bases under UK GDPR, including:

• Taking steps before entering into a contract or performing a contract with you
• Our legitimate interests in responding to enquiries and operating our business
• Complying with legal obligations
• Your consent, where consent is specifically requested

Sharing Your Information

We do not sell personal information.

We may share information with trusted service providers where needed to operate the website, manage email, deliver services, maintain insurance/accounting records, or comply with law. We may also share information if required by regulators, emergency services, insurers, professional advisers, or legal authorities.

How Long We Keep Information

We keep personal information only for as long as needed for the purpose it was collected, including business, insurance, accounting, legal, and safety record requirements.

Enquiry records that do not become bookings will normally be reviewed and deleted when no longer needed. Records connected to services may be kept longer where required for contractual, legal, insurance, or health and safety reasons.

Your Rights

Under UK data protection law, you may have rights to access, correct, delete, restrict, object to processing, or request a copy of your personal information. You may also withdraw consent where processing is based on consent.

To make a request, contact info@oliverfiresolutions.co.uk.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office: www.ico.org.uk/make-a-complaint.

Updates

We may update this privacy policy from time to time. The latest version will be published on this website.